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Wood RoomPrefect for groups of any size and occasion |
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Restaurant Event Coordinator
Total Capacity: 30
Double disappointment
Went here for a date on Feb. 22, and the experience was awful. For my work, I have lunch meetings at dozens of places, and the service and quality we received for our date was very deflating. When I asked for a dark beer recommendation, the waiter said that most of the taps are out of order, and only a small selection was available. I asked which one. She replied one porter. I asked her if it was good. She replied "It tastes like suntan lotion" How unprofessional. I ordered something else, which tasted terrible. Later, I observed the same waitress in similar interactions between my wife and other patrons. She seemed like the only one there, and she looked hurried and stressed. I also noted three young ladies at the hostess stand. They were checking their phones, and generally looked like they weren't working.
The second disappoint is that I originally emailed the manager, rather than post this review. This is a passive forum, and a private email is more professional. However, after no response for over a week, I feel the manager hasn't listened, so I'm posting it here now.
Double disappointment!
I like Bonfire, and I don't want a dive bar experience. That's why we pay a premium for food and beer. To the manager: I welcome your feedback to my comments, and I'd like to hear how you will support your staff to be more professional. .
Love the atmosphere here and all the fire places definitely a homey vibe. The pizzas are delicious and the brunch is amazing definitely recommend the biscuits and gravy and the bloody Mary bar. Nice spot to watch the football or hockey games. Definitely recommend coming here!
We met with friends at this restaurant for lunch. my friend recommended this place. Well, we were not disappointed. The staff welcomed us with a smile and we had a fantastic feeling. The meal was great. We loved this restaurant a lot and we will definitely return to this restaurant. Warmly recommended.
Overall I doubt we'll be back. The only good thing were the walleye bites; delicious and flaky. My medium rare fillet was so rare, it jiggled. Sent it back and just asked for medium. Got it back but still way too rare, so sent it back again. What came back was so well done it was inedible. My husband had a pizza that was done on the bottom but so doughy he just ate the toppings. Definitely not worth the money anymore.