Customer Reviews

Was very disappointed with their restaurant. They advertise a dessert of the month, this month a unicorn ice cream. My friend (who likes unicorns) and I thought it would be fun to drive the 45 minutes to try it. When we arrived we were told they would have to check to see if they had the ingredients. They came back and said "no" but to come back the following month for the next dessert of the month. They didn't offer us a discount or anything. Just "sorry, come back next month". We drove 45 min so decided to stay and eat lunch. We waited 45 minutes for a hamburger that we were going to share (yes 45 minutes for 1 hamburger)...and then watched them bring out a unicorn ice cream dessert and deliver to someone else. :-/ Anyway, the hamburger wasn't that good and the fact that somehow someone else got the unicorn ice cream will probably haunt us forever.

This hotel has the friendliest greatest staff..they all deserve a raise. Came here to give a friend a relaxing day away from the world stress causes. The poolS are beautiful at night, was upgraded to a Double with a Patio ..the bar had the BEST STRONGEST mixed drinks. The place is absolute gorgeous. I travel around the world, Paris,Belgium, UK, etc.. and this hotel is by far one of the best hotels for value I ever been to. I heard it also has a history with Frank Sinatra which explains the classy look. A++ place..thank goodness I chose this hotel than the ones more Northern Scottsdale with double the price..this is much better!

This was my first time here and it was fantastic! The staff was friendly from the valet to the front desk, cleaning and restaurant staff. My room was cozy with a patio and direct access to the lap pool. The mid-century modern theme was beautiful throughout the entire property. The restaurant had a broad menu that didn't disappoint. I can't say enough about the quality of this property. If you plan on visiting Scottsdale, this is the place to stay.

One of the most fun places we go. Think Mad Men when it comes to decor. Extremely friendly staff. Excellent restaurant and bar on site. Easy walk to other restaurants in Old Town Scottsdale. (Try Craft 64 just a block away for the best pizza around) It’s the only place we’ll stay when going to Scottsdale.

A diamond in the rough. This place doesn't look too great from the outside, but it's really great. The rooms are nice and updated. They feel very high end. Great pool area with bar and poolside service. The staff is super friendly, professional, and there to help when you need them. I'd recommend this place for both business and leisure.

As a loyal hotel patron over the last decade, I tried to change a date 2 months in advance due to an unexpected work trip and was told the following weekend would be more expensive (just 6 days later on the same days of the week). Its August, probably the hottest and worse time to visit Phoenix, AZ. How did the rates shoot up when its still miserably hot? They offered no explanation of price hike and felt like this was a shady attempt to squeeze more hard working money out of me arbitrarily. Didn't like how I felt leaving this conversation. Didn't feel like they were interested in finding a satisfactory resolution. So I'm taking my business and verbal praises elsewhere, next time I recommend caring and actively listening to a customer. You may learn something more about yourself as a business.

Great place with an awesome atmosphere. Perfect central old town Scottsdale location close to restaurants and entertainment. Two nice pools with one being an extreme party pool. Rooms were nice except we got ours next to a super busy intersection which was extremely noisy and made it hard to relax. One other negative was the soft mattresses that needed to be replaced or be more firm.

Located near to old town Scottsdale this hotel has a bit of an identity crisis. Rooms are modern with good amenities. A yoga mat is provided in the room and the hotel has a nice spa. However, at weekends hoards of party goers descend at the main pool where a DJ plays loud party tunes until about 6pm and the hotel can become quite rowdy. It is a shame for hotel guests who have paid good money for a relaxing break to have to share amenities with non guests who come to drink copious amounts of alcohol. The staff are very friendly and the service is good. I feel that the website should make it clearer as to what to expect if you are staying over a weekend.

Hotel Valley Ho is the greatest place in AZ! The hospitality is always great, the rooms are always clean and comfortable and relaxing. The pools have two different atmospheres, but really awesome. Highly recommend this facility to host your weddings or other events you may have. The staff is by far the BEST! you will ever be blessed with. Thank you Hotel Valley Ho for my reception held at the Sands in July 2016!

My husband and two kids (8 and 6) really enjoyed our stay last weekend at the Valley Ho! While I wouldn’t say this Hotel is geared towards children they were very gracious and kind and accommodating to my two kids. We even had the option of the quieter pool when the main pool got crowded during their DJ pool party!

A special thank you to Judy (concierge) who truly saved the day when our babysitter was late; if she hadn’t offered to fill in we would have missed the ceremony!! Such a selfless and beautiful act of kindness

After the fact and then that in accounting was very helpful and us disputing a charge! She made an awkward situation less so. Very professional!!

Finally, Christina at the spa gives a killer massage ask for her when you book your appointment!!

The rooms are clean and stylish with large open bathrooms and fantastic lighting. We really enjoyed our stay !