Jupiter Gardens Event Center

There are a few things that I feel like could've been better. First of the bridal suite was very hot and uncomfortable. I had a bridal party of 13 not including the makeup artist. The use of the bridal suite was an extra charge! If i knew the AC was not working i would've saved that 500 dollars. The bartenders and servers were rude to my guest and wedding party. Meaning they argued about how much to give. If there was any issue it could've been handled by simply clarifying it with the bride or groom. They gave away all of our food in Styrofoam containers to staff and guests (which we gave no permission) we spent 1500 on the food. That food was supposed to come home if there was any left. Also, one of the planners(Not Cecilia she was perfect) was on the dance floor with the dj dancing doin the salsa. She also folded up our Marriage Licence like a letter(see attached photo). Which was going to be framed but now is ruined forever. They also gave away our top layer of cake. Which was going to be saved for our 1 year anniversary. I was assured the staff would handle everything professional but was very disappointed. Overall I would not recommend spending 8-10,000. I would hire my own staff. The venue was great but need to hire more professional staff ASAP!

My brother and sister in laws wedding was at the Jupiter Event Center this weekend. The coordinators were unprofessional and could not be found the night of the wedding. The staff are food and made drinks without permission from the bridal party (theft? Petty theft?) The bride purchased all food and the staff limited the guests to food they did not provide.

The staff stole/broke plates; cups; and silverware (and told members if the family the dining utensils and dishes belong to the event center).

The a/c nor TV did not work in bridal suite and no fans or cooling system for the outside venue where the wedding took place.

Mr Owner -
The staff was inappropriate and rude. You were not in attendance at the evening event. There are many witnesses to the events I have described above. Secondly, your unprofessionalism at naming the wedding party in your response to my review I hope is atypical. That is definitely not professional as my response was a personal response and did not include the names of the wedding party. You basically called me a liar and disrespected your former clients. Furthermore, since you were not there to witness nor a party to the issues in question which makes anything your staff or temp workers told you here-say. Consequently, previous ratings are that ... previous .. I commented on the wedding I had a connection with.
— response to the owner’s response

The event center itself was very nice- that being said I have to go on to the staff. I read a previous review where the owner basically said Ruby was lying. The staff was stealing food, drinking the alcohol and was very rude to the guest. The bridal suite was a hot-box and was so unbearable. My main complaint is the staff completely messed up the bridal party’s song and my daughter’s song as she came out with no music- the staff were actually laughing! I failed to see the humor in it! To the owner you should take note- when the cat is away the mice will play and yours had a ball. You should do a pop- up sometime just to see what your staff is up to.

My family had the worst experience ever! I would not recommend this place to anyone! Their air conditioning did not work in bridal suites, tv/cable did not work. The staff for reception were very rude to the family and guest. They also messed up my sister's music when she walked down aisle and when I did, and they were laughing at the same time! The staff told the family and guest they could only have certain foods that my sister and brother n law paid for!! Horrible service all the way around....

Mr. Owner, I was not misinformed about anything! YOUR STAFF did exactly what I said they did! Instead of you getting on here trying to down play what you and your staff did, how about you address the fact that my mother almost passed out due to no AIR! They did mess up the music and most certainly were laughing! Don't you dare get on here and accuse me of lying! My family and the guest received POOR service from you and your staff! Correct me if I wrong...but I did not see YOU in the reception when all this took place! I walked down the aisle and the music stopped and my sister had no music! You ought to be ashamed of yourself and your staff! You need to get informed Mr. Owner. Please don't act like we are the only people who ever complained about the air sir! My sister had to go home and bring fans to your business due to you not making sure it was working!

Very nice venue for smaller events. Nice motif and decor