Customer Reviews

The Penthouses suite was very cozy while the views we’re amazing. This hotel has one of the nicest pools and jacuzzis around. There’s always a nice view whether it’s day or night time the Miami skyline is beautiful! I definitely recommend this hotel.

Would stay here over and over again!! Incredible service, all staff are super friendly and professional. The views from the room are stunning, as are the views from the pool. There’s a free shuttle they run between their hotel and their sister hotel on Ocean Drive, so if you don’t want to walk to the main strip in the heat you can just jump on the shuttle! Highly recommend!!

The valet staff is incredibly quick, friendly, and all around enjoyable to joke with. The front desk people change daily, but I love them all! I can’t believe everyone was beyond helpful!! Anything I needed, I felt like I could ask with no hesitations. This hotel is luxurious & somewhere I will always come back for conventions. Thank you so much, Mondrian

Excellent across the board. The chief concierge Richard Montenegro understands service to a degree many properties, especially in Miami, do not. Went above and beyond to ensure that I had a great stay. The pool staff is attentive, fast and fun. I can't wait to stay there again soon. One of the best weekends in Miami I've had.

This hotel was AMAZING!! I came for my bday on June 17-19 and when I came to check in too early, my room wasn’t ready. So they upgraded me to a suite!!! I was so happy and it helped make my birthday really beautiful. The woman who helped me her name started with a V, (can’t remember her name) but she was the best worker their by far!! Thanks again Mondrian!

The stay at the hotel was decent. The maids were amazing and went far above and beyond what was expected. We were rushing and busy for our entire stay, the maids cleaned up behind us way more than they needed to. They even organized my fiancees makeup.

The bad parts were that the chair in our room was broken. We called the front desk to let them know and we were told they would have a new chair brought up, but they never did. Also, our patio was boarded and blocked so that we couldn't use it at all. The check-in process was very slow, but generally nice. The checkout process was incredibly aggravating. There was no checkout option on the TV so we needed to go to the front desk. They took about 20 minutes just to check us out and we had been double charged for parking for each night of our stay. We only had one car.

Before going down to checkout, we had called the front desk and asked them to call us a cab to the airport. We were told we would have a cab in 10 min, but when we got to the front desk they hadn't even called yet which was about 15 min after we called. So, they called us a cab, but when the taxi arrived they gave it to someone else who had just come down so we had to wait for another one.

Overall, the stay was decent but at times frustrating. The maid staff was amazing, but the front desk staff were less impressive.

This hotel seems nice and modern, but slightly difficult to find. Valet parking is ridiculous. They charge $26 to park your car. Seriously?! This odd why I never drive in South Beach. I had a Groupon for a haircut and thankfully the salon validated so parking was only $10. Still crazy, but that's pretty standard in the area. No option for self parking.

I now prefer this side of South Beach! Gorgeous sunset views over downtown Miami you can't get on the east side of South Beach. Room service was super quick after hours. Maintenance was there in less than 5 minutes to fix an issue. You can text valet which was super helpful and a time saver. We'll be back. 🙌🙌🙌

A great hotel with one of the best bay views in Miami. There is usually a lively pool and bar on the weekends, especially around holidays. If you’re not staying at the hotel but want to hang out the pool then phone ahead and check it’s possible on that day.

It’s on the other side of south beach from the main tourist trap, which I consider I good thing. Easy access any part of Miami, whether on the beach or a Heat game downtown.

Worst catering sales manager! We visited this hotel considering to host our wedding ceremony there. During our visit, Michelle Mayor gave us a tour around the site and we asked for a quote for wedding ceremony only and she gave us a general estimate of $1500- $2000 for a small wedding ceremony of less than 35 people on our visit. She insisted for us to send her an email for detailed pricing instead of telling us face-to-face during our visit. So we followed up with email yet she quoted us $5000 based price for a wedding ceremony place rental despite we mentioned our wedding date is flexible and there is no general brochure or any other pricing information provided in the email. She did not offer us any pricing information for alternate dates, despite we asked and email was unfriendly nor there is a sign that she want to work with you on other possibilities. There is a removable floor carpet at the wedding site that is full of stains, when we asked if it is possible to remove the carpet on the wedding day, she said "no, we cannot remove the carpet". Honestly, even I myself can easily remove the carpet and put it aside. Very unfriendly and rude! Ripoff! A much nicer hotel like Ritz Carlton only quoted at $3500, much cheaper than Mondrian!