Customer Reviews

I came to Miami for a work trip, and brought my husband along so that we could enjoy a relaxing weekend away on my off hours. I booked this hotel based on the pictures and location. It is a beautiful location, with beautiful rooms and views. However, it is filled with party-goers and is definitely not conducive to a work travel, or a relaxing experience. The lobby is filled with drunk people in thongs, the valet and front desk seem to be in crisis mode at all times, and not at all concerned about providing a luxurious experience, and the hallways and room are filled with loud music and yelling until the early hours of the morning. I was quite disappointed with my experience as I was looking to have a relaxing retreat on my off hours, but unfortunately did not get that opportunity. So, if you want the Miami party experience, this is your place. If that's not your scene, steer clear...

TIP: Valet takes FOREVER and does not provide a quality experience. Give them lots of time to retrieve your car, and don't expect them to open the door for you.

This is the by far the best hotel in Miami. We just got back home from our trip and as always, exceptional. The staff are helpful and very attentive. The room is always clean and well-kept. The hotel is new and beautiful. The food is delicious. The pool is clean and the view from the pool is breathtaking. I will continue to stay here when visiting Miami.

Beautiful place. Spent the day at the pool today and it was the most relaxing thing ever. I felt so welcomed by the waitress Patricia she was so nice and attentive when bringing us drinks. Will definitely be back to visit.

This hotel was not bad at all until I got home and realized this hotel double charged me and more for my stay. STAY AWAY if you have any sort of care about your budget, they will squeeze everything out of you. The customer service is horrible, I'm spending multiple days trying to resolve all my charges and I've been getting a complete run around. I stayed at the hotel for 3 days and was charged nearly $1500!!! What a complete waste and the perfect way to ruin a great bachelor weekend in Miami. I wish I would have never never stayed at the Mondrian, complete scam. Please stay away from this hotel there are a number of other hotels that are much better . Its not fair that they can take advantage of their customers like this. Now I have to wait damn 10 days to see any changes on my account. Also as a part of the bachelor party, I was told by the customer service that I would be able to park my car with no added price to the package. That was a complete lie.

Great pool, Poor customer service
I stayed here for 3 nights and tried to shorten my stay. It was 3 nights too many.
While the rooms are marketed as studios, they're just big rooms lacking functionality. The bathroom sink makes it nearly impossible to put on make-up. Dim lights, no counter top space.
The kitchenette is useless. There are no utensils, dishes or anything that you need to eat with. On my last day there, I saw a small sign that said call guest services for utensils. But really. Why market a kitchenette if I have to call guest services to get a fork!
Worst of all, the temperature in the room is set to about 64 degrees. Good luck changing that. Around 2am I woke up shivering. Couldn't figure out how to change the temp, the dial would only move up a digit up or down. Come to find out, you have to hold the button for 3-seconds before it will move. In the end, I was just over it.
That's on top of the TV situation. First of all, the TV clarity is piss poor. Even on HD channels the image is stretched. Sure, you say why go to South Beach and watch TV. Well, Game of Thrones was premiering and I wanted to see it. However, the TV is set whisper quite. When you first enter the room the TV is only a music station at a nice low volume. But to watch TV, you need to hear what's happening. Couldn't adjust the sound. I tried the remote. Nothing. Tried walking up to the actual TV. No buttons even on the side. I even tried pushing buttons on the cable box. Nothing! I finally called the front desk. They said they would send an engineer. So, 45 minutes later, he arrives, changes the channel and it takes him 15 minutes to find HBO again. In the end, you have to hit the TV button then the volume button to adjust the volume!
All in all, this place sucks. I gave all this feedback to the manager on site who basically told me to deal with it. I could check out, but I would lose money since I prepaid. She offered to refund the deposit. Great, I would've gotten that back anyway. It's a deposit.
Don't stay here if you like having a comfortable hotel room that is fully functional and intuitive.

Pros- Excellent views, trendy cool spot, the pools are awesome, good drink specials, The suite i stayed in was very nice, mini bar had everything we needed and more, the staff is polite and professional.
Cons- waited 1 HOUR for a shrimp cocktail that only had 4 Shrimp. They gave me a free rum and coke for the wait so its all good.

Mondrian always offer the most supreme customer service. The ambience and style allow a seamless experience between leisure and productive business opportunities. Simply cannot recommend enough for those who enjoy the finer experiences in life should choose Mondrian.

For its price point, Mondrian is a good choice. The pool experience was the best I ever had in my life. Great music, great vibes, excellent service. Out of the 5 day visit to Miami Beach, 4 of them were spent at the pool. It was too good! The rooms are OK. The pool is everything at the Mondrion.

I am still at the hotel while I write this review, that being said this place is the bomb! From the moment I checked in I was impressed l. Dwight took great care of us so if anyone at the Mondrian management team reads this.. Give this man a promotion he is good for your business. He upgraded our room and checked us in at 10am! free of charge. The room is immaculate balcony facing the bay, the service is top notch everyone from the bartender to the general staff just takes care of you. Highly recommend the Mondrian. Will be my go to spot in Miami Beach!

Some of the best sunset views that I have ever seen. Great amenities, comfortable for guests. Spacious room with unique, modern artwork. Would definitely consider this hotel again when returning to Miami!