Customer Reviews

Absolutely loved the stay here! Beautiful scenery, friendly and professional staff! I recommend everyone to go to this place! You will be very pleased!

I was torn between giving this 3 or 4 stars because the pool, staff and view are all gorgeous, but I really disliked the rooms. I've stayed at a few Miami hotels and I definitely think that the pool and view of the water are incredible and hard to beat. The staff at the pool are also very friendly and attentive which I appreciate. The menu at the pool also has vegan options which is amazing :)
The thing i disliked about this hotel is the rooms. The TVs are super outdated, the aesthetic of the rooms seems very trashy for a 4 star hotel, and they could definitely be a little cleaner.
Overall I liked my time here, but if you are coming definitely expect the rooms to be the quality of a 3 star hotel and nothing more.

We stayed for 9 days in mid-january and loved our stay. They took the social distancing and mask wearing seriously and we felt safe. Views blew us away. Bars and food were good. We'll definitely be coming back!

Our stay at this hotel was bad since day one. The first night we had a roach in our room and they were only offering to refund one night worth for the resort fee. The toilet did not flush. We had to wait for somebody to fix it. We put our drinks in their fridge and housekeeping threw it in the garbage, their reasoning was that they throw away things that are not theirs, but we were never informed of that and it does not say the fridge is for use of their items only. They made the bed and took away the old towels but never replaced with new towels so we had to wait 20 mins for them to bring towels. Our last night there we came to our room where the bathroom above us leaked urine all over in our bathroom which ruined my hair curler and hair straightener. They only moved us to another room because they didn’t have anyone to clean or check the room upstairs since it was 1am. We were told the morning crew would know about the issue and they never told them or had an idea of what happened. The whole stay was horrible, customer service was not good, front desk is unorganized, and what they compensated us for everything during our stay is not satisfying. We had to catch a flight otherwise we would’ve stayed to speak with the management. We spent a lot of money at this hotel and were not treated fair.

Visited for lunch on a Tuesday. Had reservation for 1pm which was perfect. There were very few people and had prime table with water view.

We understand it gets crowded on weekends. We are not fans of crowded places even before pandemic and so a slow weekday was ideal.

The decor was nice since the $20 million remodel and the water views were amazing. The dining area is outdoors under cover.

The water views are the best feature.

While the menu lacked culinary creativity, the dishes we ordered, a Cobb salad with grilled shrimp and Nicoise salad were flavorful.

Service was good, timely and hospitable.

There is a service charge of 20% and valet is reduced to $15 with validation.

We would return especially for Happy Hour starting at 4pm.

Most cocktails average $18 + tax + tip. During happy hour they drop to $10-$12

This is my second time visit this hotel. I really enjoy it. The rooms are Nice and clean, The staffs in the front desk are professional and friendly. .. they have a big, nice and warm Swimming pool with Spectacular parametric bay view. A lot of events and actions on the weekends. I definitely planning to come back for my next vacation.

Amazing fresh food ! We waited for them to open and we were not disappointed! Huge servings of deliciousness!!! Fast & very friendly- there was a long line to get in when we left!
Definitely eat here! Or get takeout!

WE DEFINITELY WILL BE BACK !!!
The best hotel I’ve ever been privileged enough to stay at. Gorgeous building, and it only gets more breathtaking when you walk in. High quality rooms and high quality service. Stacy any the front desk was amazing with great personality. She made us very special We will come back . Yes recommend it .

Never never book this hotel for Christmas or New Year. You won’t be able to sleep. Music all night, no quiet hour policy, walls are super thin, like your neighbors are sleeping with you in the same bed. Families with kids don’t book, you will regret.
The rest is good. Hotel has nice vibe, pool, bar, restaurant, kind staff.

Absolutely love the Mondrian, great staff and views. Their new outdoor dining is stunning as well. Simple and elegant.