Customer Reviews

Awful place. It costs a top dollar, but it’s SO noisy 24/7, disorganized, rude-ish and FULL OF PEOPLE like a busy airport. Zero relaxation, noise EVERYWHERE including your room. Noisy overcrowded pool. Long lines to check in or do whatever. The staff is arrogant with you and always remind you that they are very popular, fully booked and do not have much time for you. Finally, do not expect a room with a balcony. The majority of their rooms have NO balcony at all. Advertisement of that hotel is just a profanation. For the price it’s definitely NOT what it should be

I had our wedding at the Mondrian SB in March, 2019. We were so excited about our special day, it’s a beautiful hotel. We were disappointed on how we were treated though. After the wedding was over the Mondrian staff threw away most of our personal wedding items that we wanted to keep for memories. In addition, our personal items were stolen from a conference room that we were using that was to be locked by security. We had to do our wedding pictures at another part of the hotel because the ‘garden’ that was to be used as part of our signing was unavailable due to hotel construction. We found out about the construction the day of the wedding. Over the past 5 months we have been trying to get in touch with staff and only get a run-around. We have tried to reach both Directors of catering Carlos and Andrea, neither has returned our calls. Bottom line the venue is great but the staff sucks.

Me in 3 friends about a week ago we had a great time rooms are very good nice people you can meet food and drinks. Upton leaving this man has Latino with a ball like head called me and my friend nasty White mother fuckers I feel like someone should look into staff talking to guess that way I can't believe he said it as soon as we was leaving I asked him what had we done to him he replied just being WHITE.

Beautiful hotel! Comfortable and specious suite, staff extremely nice and helpful, they treated us well! My family had an amazing time there. I love the swimming pool for kids, my little one had a fun and we had a private space. Thank you again , I always recommend and see you in December:)

I book a room for 10 days a while back. My wife was dropping me and a few friends off for the week and heading to key west. We got there and checked in, staff was wonderful and inviting. Oddly as we walked around the average guest was like a 9 or 10. It was such that going to the pool area made me want to do 1000 crunches before I even went down.
My wife before she left said..." I think this place is filled with Miami hookers." I assured her it wasnt, but had no idea why everyone I saw was so beautiful.
The next day came and as usual I booked a spa day. I got in the elevator and pressed what I thought was the spa floor. Bing, the door opens and I'm standing at the lobby to the Wilhelmina modeling agency, which has their Miami office in the building.
Ding! it all makes sense.
We had a great time and on the last night there we came in to the graduation celebration for the agency. The models, staff and everyone was so kind and inviting.
Nikki Romero was the house DJ for the event and ended up hanging out with us poolside while we drank what was left of our hotel bar.
Awesome place, awesome time.
Love!

Great Hotel experience !!!
The staff are helpful, friendly and very attentive.
Beautiful hotel, the suite is real clean and well-kept. I looked out from the balcony to the pool and the water of Biscayne Bay. The food and drinks ... so delicious . The pool is perfect and the view just amazing .....
I would highly recommend this Hotel if you are visiting Miami.
Thank you to all the staff and especially to the General Manager .

Just liked to say: stayed for the week for business and then decided to stay the weekend for leisure.
Loved my stay and the staff were very helpful.
I have to say Elena, a young beautiful Honduran lady was exceptional in helping me with my limited Spanish and her perfect English. She was very sweet, and a little crazy - but in a good way. ☺️

Hopefully see you all in a few more months...

All the best

Great Hotel experience !!!
The staff are helpful, friendly and very attentive.
Beautiful hotel, the suite is real clean and well-kept. I looked out from the balcony to the pool and the water of Biscayne Bay. The food and drinks ... so delicious . The pool is perfect and the view just amazing .....
I would highly recommend this Hotel if you are visiting Miami.
Thank you to all the staff and especially to the General Manager .

Awesome room. Awesome views. Perfect location! Pool area has a great vibe! Definitely think this place is worth the value of money and I would stay here again!

Roaches!!! We checked in and the first night while getting ready we saw a roach crawling from bedroom towards our luggage in the other room. We called the front desk, they said they would send house keeping and someone from maintenance. The house keeper came and got it up with a tissue after we killed it. She then told us the building across the street was renovating so the roaches were more prevalent in the hotel. Maintenance comes and tells us to keep our door closed, like we were really going to have our hotel door open! He didn’t even step all the way in the room. So I had to follow up and call back down to ask them for another room because I did not intend on bring roaches into my own home. They then said they would move us, I told them we needed a few minutes to get our things together. She said fine and to call when we are ready. 10 minutes later they call the room and said they gave the room to someone else because they arrived earlier than expected. But could put us in a down graded room the following day. They offered nothing. The only reason I gave 2 stars was because Mr. George at the front desk offered us a $75 credit towards their restaurant. Other than that the place is not that clean and you can hear through the walls. It was a very poor start for our honey moon. Will never stay here again!