Office/Meeting Room

Best service ever! We had just gone through a horrible experience with a property we were planning to purchase. The management company was rude , uniformative, and very poorly run.My lender advised us to find other options to purchase because it was a not well funded, poorly managed community We were devastated. Our closing date was now super close and we had already given notice to our leasing department! We were super blessed to find an amazing property managed by your firm but were super stressed out by the short time we had to get this accomplished. My awesome experience began with sweet, super paitent Heather at the front desk who personally went through our encyclopedia size packet with me and answered all of my questions. She also checked it for me when I returned it like a good mom woulLd:) Then I reached out to a superhero at EPM named Chelsey Vinson and explained our situation. She was amazing, kind and diligent in processing our application in only two days!!! I really am stunned with the royal treatment we received by you guys. You should all be VERY proud!!!

If I could leave a review with ZERO stars I would because they don't even deserve the one star I had to give to start a review! I've lived in my development for 16 months now there are numerous problems in the building and ALL my attempts to get anything fixed including things as simple as replacing a light bulb have failed The property manager Stephanie has never even had the common courtesy to return one of my many calls to Exclusive and ones left directly for her. She does not respond to emails either! The fist year I lived here I called constantly and all my attempts at getting things fixed or even maintained have failed The girls who answer the phone are curt and downright rude. There are multiple safety issues that they refused to address even after many calls to their office. The fire escape signs were broken and dangling in the wind hanging by exposed wires. They would not come to fix until I got the Margate Fire Code Inspector involved! Lights are burned out on all the landings, laundry room, storage room and light posts in the parking lot. There are no lights in the stairway. I had to replace some of them myself because I was so disgusted. This should not be my responsibility or expense. Had I gotten hurt they could be sued. There are enormous problems in the building that they just fail to fix. I could go on and on as to why you would not want to live in any property that's managed by them! Do yourself a favor and steer clear of any property under their control!

If I could give this company zero stars I would. They are hands down the worst property management company ever! They do NOT answer to emails, calls, or even respond to voicemails. They are responsible for the exterior of our building; however, haven't done a single thing. The landscaping is poor, the buildings haven't had a paint job for years! The stairways all look filthy, the roof in my unit still haven't been repaired, I can go on and on about the poor quality of service this company offers. Stephanie Cathon, who is supposedly responsible for handling all our concerns needs to be fired! Not one person in our building has gotten their emails or calls returned. Just do yourself a favor and look for another company, no matter what price they offer you!

Very unhappy with my customer service experience with Veronique Skinner. She was very rude, unhelpful, and didn't even want to give me her name which is very unprofessional. I had to call back and speak with another associate to get her name. I have a matter that needed to be handled pretty urgently and she was very careless with the situation and tried to brush me off as if it was not her problem. Employees like Veronique Skinner make dealing with property management teams very difficult and is why they have such a low rating. VERY disappointed.

The girls in the office are amazing! We moved here in March of 2018. Any questions we needed answers to, or anything we needed to get done, has been taken care of right away. They are great with communication. They answer the phone or email you back the same day! They are knowledgeable, also very personable and kind. I'm so happy that we live in a condo that has such caring people like Marie and Jessica in the office. We truly are grateful!