Office/Meeting Room

I have complained about illegal parking in my neighborhood (to be specific, in front of my home and similar homes to mine) for almost four months and this HOA has not been able to resolve the issue. The only action I have seen taken is a sign placed saying "No parking, tow away zone" which is not effective because they is no number on the sign for a towing company. Vehicles park next to and close to the sign during the day and overnight. Poor property management!

Update on my initial review more than a most ago: I contacted the person who responded to my initial post (Lisa Deherrara) right away, I was told nothing can be done until the board approves new measures to enforce the parking regulations for the community. As of today March 6, 2019, the problem still exist. One of the neighbors have a vehicle parked daily in an area which has a "No Parking, Tow Away Zone" sign. Other residents park in the no parking area next to the "tow away" sign because they know the HOA does not enforced parking regulations.

Friendly group of staff from the front staff to those that work in specific areas that I had direct contact. They listened to my concerns and showed genuinely concerns. Made my experience as comfortable as possible.

They seldom appear at our monthly HOA meeting each month and when they do they say they will take care of certain problems and then don't. And just try to get a hold of someone they never return calls. We were promised a website where we could get copies of our monthly meetings or problems we might have and this still hasn't been addressed. I would definitely NOT recommend this company!

Very Professional Chelsea has been great in helping me solve a problem. She has explained the problem and helped me jump through the hoops to get things fixed. Thanks Chelsea!

Best service ever! We had just gone through a horrible experience with a property we were planning to purchase. The management company was rude , uniformative, and very poorly run.My lender advised us to find other options to purchase because it was a not well funded, poorly managed community We were devastated. Our closing date was now super close and we had already given notice to our leasing department! We were super blessed to find an amazing property managed by your firm but were super stressed out by the short time we had to get this accomplished. My awesome experience began with sweet, super paitent Heather at the front desk who personally went through our encyclopedia size packet with me and answered all of my questions. She also checked it for me when I returned it like a good mom woulLd:) Then I reached out to a superhero at EPM named Chelsey Vinson and explained our situation. She was amazing, kind and diligent in processing our application in only two days!!! I really am stunned with the royal treatment we received by you guys. You should all be VERY proud!!!