Office/Meeting Room

Our condo HOA recently changed management companies that can be a hassle with stopping the old direct bank payment and coordinating that with the starting of the new company charging correctly. I had a communication with Heather in the new management office who got back to me right away to clarify that my payment for the first month had been received and that the ACH agreement had been processed correctly for future months. Fast and efficient, the way I like business matters.

Absolutely terrible! This company is suppose to be prestigious but it’s the total opposite. I had an incident happen with my community gate in Riveria Isles, where the gate came back down on my windshield and completely cracked it. The community admitted fault due to the guard pressing the wrong switch for the gate. This incident happened on December 1st and i’m still waiting for them to authorize a check for my windshield to be repaired. There was no sense of urgency for my situation. Every time i called i was told nothing new came up regarding my situation. Today is December 20th..... almost Christmas and i’m still waiting for feedback from this management. This situation has been emotionally draining, from calling everyday to the terrible customer service i received from this company. They do not even deserve 1 star.

Excellent service! Ms. Skinner received my email first thing this morning and went to work immediately supporting my concern. The communication was clear and completed in a timely fashion. I am extremely happy with how she was able to support me during this time, concerning my property.

Poor online service; poor communication; overall a stereotypical poor PM experience. We had the unfortunate pleasure of being tied to EPM for 2 years by our community. After inflated cost, and poor management our community decided to end our servicing. It was not uncommon for payments to be deemed late when sent without postal tracking (implying that they would literally hold checks until past the 5th to invoke a late fee). When question about this practice they said it was because it arrives to an intermediate postbox... unacceptable. Would you like to know the status of your account? Your payment history / ledger? Their joke of an online payment portal might as well be a money drop off box. They accepted a payment after their contract ended with no notification. They do not show payment history or account status on their site. No issue... give them a call? Oh yeah you get a machine that prompts you to email them instead of a human. Overall this is a poor company to do business with. Even when you pay online they charge you a fee for a checking account (checking accounts don't require fees because their is no processing tool behind the scenes, unless they opt to use a third-party.. which of course they do). Do yourself, your household, and your community a favor... stay away.

Highly Recommended
Marie at CB2 is a great problem solver, she is attentive, communicative, compassionate and highly competent. Without any hesitation I highly recommend her and EPM to manage any property that seeks grade A service!