Office/Meeting Room

I live at a property managed by this company. They're terrible to work with and offer no guidance how to properly manage our community. As other communities opened up during COVID restrictions, our management company offered no direction to our board, but obviously continued to take the same amount of dues from residents. When pressed about why our amenities were closed, they made up another excuse as why everything should be shut. Avoid living at communities managed by this company if at all possible!

I had the best experience with Veronique. She was very helpful . Because of her I feel comfortable to live there.

UPDATED: This update is in response to the company response.

While our community might have had issues, EPM was hired to help get things back in place and the owner promised he could do just that at the interview meeting.

Through the 1 year they were our management company we went through 3 different property managers. One of them was due to the manager not replying to emails and the board asked for a new property manager. The other 3 property managers EPM removed them just as things were starting to get moving and the board had to basically start all over again working with a new manager.

No would not recommend this company.

ORIGINAL REVIEW :Absolutely one of the worse property management companies you can ever deal with.

The owner himself came to our property and what a great salesman he was. He promised good communication, fast turn around time, drive throughs of our community and sounded wonderful.

Once they became our property manager the PM never had enough time to do a complete drive through of our community (we have less than 300 single family homes in our development) so nothing ever got followed up on. They kept changing property managers so any issues one might have had they had to start all over with again. They paid vendors for work to be done that was never done. No follow through what so ever.

I would be willing to bet most of the 5 star reviews recently are not actual reviews and are paid for. Scroll back a little more for some real reviews with words to back their reviews. Also check the reviews on Yelp for this company as well.

And they will nickel and dime you like crazy!!!

DO NOT USE THEM!!!

Absolutely one of the worse property management companies you can ever deal with.

The owner himself came to our property and what a great salesman he was. He promised good communication, fast turn around time, drive throughs of our community and sounded wonderful.

Once they became our property manager the PM never had enough time to do a complete drive through of our community (we have less than 300 single family homes in our development) so nothing ever got followed up on. They kept changing property managers so any issues one might have had they had to start all over with again. They paid vendors for work to be done that was never done. No follow through what so ever.

I would be willing to bet most of the 5 star reviews recently are not actual reviews and are paid for. Scroll back a little more for some real reviews with words to back their reviews. Also check the reviews on Yelp for this company as well.

And they will nickel and dime you like crazy!!!

DO NOT USE THEM!!!

A very pleasent experience. I own two apartments on building 5 at 2202 S Cypress Bend Dr. I deal with Jessica and Marie, several times and I just have words of praise for them. They are very helpful and very polite, every time. I will recommend Exclusive Property Management over other management companies without a doubt.