Customer Reviews

A beautiful venue for weddings. Elegantly designed too accommodate any party needs.

I could honestly write pages & pages about how awesome this venue is from what this place has to offer, besides its beauty (because let's face it, this place is beautiful beyond comparison), to the person we were in contact with throughout our wedding planning, Ashton. But, let's first get right to how beautiful the venue is. It really is a hidden gem you'd never know you'd pass by in DTLA. When my husband & I first walked into the venue, we were blown away by how beautiful it was (I can't say it enough). We loved the vintage & elegant vibe to the venue. The lighting fixtures, the architecture, & artwork on the ceilings provide all the decoration you need. We didn't need much decoration for our wedding. We let the venue itself provide it all. Our guests loved the venue, mostly because of how naturally beautiful it was.
So what we also loved about the venue was there was a place for everything, To the left, we had our ceremony space. Upstairs, we had our cocktail hour & downstairs to the right, we had our reception. The space was enough for the 240 guests we had. We also loved the hours we were given on our wedding day. We had the entire venue from 8am-2am, which gave enough time for our vendors to set-up & break down on the same day. We also didn't feel that we had to speed up things when we were planning the wedding day timeline. The thing we also loved about having the wedding here was the many opportunities to take pictures. The grand staircase leading up to the mezzanine were a big hit for pictures. We also liked that with the big space gave a lot of opportunities to play around with how to position tables, the photobooth, the dessert table, sweetheart table, etc. BTW, be prepared to forget about the rest of the world when the music starts playing. The music echoes around the entire place perfectly.
Other things to say: Bathrooms were maintained and cleaned by the bathroom attendants & the air conditioning was working just fine. The venue manager stayed on site the entire time to overlook things, which we loved, because my husband & I had to concentrate on our wedding and our guests. The venue also offered a security guard, which I definitely recommend having. Having this venue in the middle of DTLA means a potential for uninvited guests to come lurking around. Also keep in mind that they do not have a designated parking lot. Most parking lots around the venue do require you to pay for parking, but trust me, you can get past it. I also told my guests to carpool, Uber, Lyft, use their hotel shuttle cars, whatever. My guests had no problem with that. FYI, we did get 4 free parking passes to use for the parking lot next to the venue, which we gave to the guests that needed it the most.
Anyways, moving on to Ashton, the Director of Film & Event Sales & our contact person throughout our planning. She is so easy to work with, extremely sweet, organized, trustworthy, & professional across the board. She answered all of my questions & trust me, I had a lot. Some were even repeated, but she was understanding & patient with me. She helped me whenever I needed it without hesitation whether it was providing measurements around the venue, offering vendors for different services, and just being present whenever she was needed. She also allowed me to visit the venue as many times as I needed to, as long as there were no other events going on. Also, all the preferred vendors she provided that we decided to use were so amazing to us and offered great service. We had so many compliments from our guests regarding the food that Silver Service Catering provided and the work that our wedding coordination team, Love Anne Joy, provided. We definitely trusted Ashton in helping us plan our special day and she did a phenomenal job. She was amazing!
Choosing this venue was one of the easiest choices made throughout our wedding planning journey & I do not regret one bit of it. The venue is unique and one-of-a-kind.
BTW, it's kind of cool recognizing your venue on commercials, tv shows, & movies!

Beautiful event at the Majestic. Was it the event? Was it the majestic?

My husband and I recently had our wedding ceremony and reception at the Majestic. As you enter the venue, you are greeted with a beautiful grand staircase that leads up to the mezzanine. Our ceremony was held in the hall to the left and reception in the bigger hall to the right.
Besides my husband (then fiance) falling in love with the venue during our site tour, one of the reasons we decided on Majestic was that they allow outside catering & bar service. This was very important to us since we already had specific cuisine we wanted to serve and most wedding venues do not offer this option. Of course you still have a choice of going with their in-house catering.
One thing to keep in mind though is that the Majestic is not a "wedding-ready" venue or your typical "wedding hall". This place used to be an old Bank of America headquarters and what you are renting is a historical landmark. It was great that the venue came with round banquet tables and chairs (they have gold chivalry chairs and maroon banquet chairs) but everything else would need to be brought in - event lighting, draping, dance floor, PA systems etc.
Having been a bank once upon a time, there is a huge vault that we were lucky enough get opened and take photos in and there are also plenty of gorgeous spots within the building for photos.
Ashton was very helpful and such a pleasure to work with. She was readily available to answer all of our questions, meeting us on several site visits prior to the event and very easy to work with our wedding coordinator.
My only regret is that I was not able to fully enjoy the venue since it was MY wedding and the day flew by before I knew it. Really hope to get a chance to be back at this gorgeous venue that instantly takes you back to an era you've only heard about.

My family and I went to the NBA crossover event held at the Majestic this year for the NBA All-Star Weekend. It was absolutely amazing! I was there for the first time and I enjoyed it immensely!

My husband and I had our December 2017 wedding at the Majestic Downtown. Our main point of contact for most of the planning process was Ashton. Despite the fact that we planned our wedding from across the country, only having visited the venue in person a handful of times, we felt that Ashton was very responsive, always getting back to us in a timely manner, and always very polite. We did experience a post-wedding misunderstanding on our part, but still Ashton and her team were responsive and very willing to assist us on the matter. The venue itself is beautiful; it is mostly a blank, open space. We especially appreciated the gold, detailed ceiling and the beaded chandeliers. The lighting is quite dim, especially in the evenings, but it lends to a very romantic atmosphere. Another good feature is the ability to have the space to yourself for the entire day. This really helps with set up and break down time for vendors. While the venue sits in the middle of Downtown Los Angeles, once inside you do not hear the outside noise, especially once music is playing. The feedback we received from our guests was all positive in terms of the venue and overall experience. We would definitely recommend that others consider the Majestic!

If no stars were an option, then that’s what I would have picked. If you are reading this, then I assume you are looking to book a wedding venue or some other large event at the Majestic. I highly recommend that you don’t use this venue. My husband I were married at the Majestic last year and there were a series of events on the day of where the venue drastically failed to perform. To start, we were contracted to have access to the venue including the kitchen at 8am the day of the wedding. Despite the representatives of the Majestic confirming on multiple occasions that the venue would be cleaned and ready for us before 8am, the kitchen was not made available to our caterer until approximately 12pm. The kitchen was left filthy from the wedding the evening before so an individual from the catering team was cleaning the kitchen while waiting for Majestic’s cleaning crew to arrive (clearly not what I hired him to do). The caterer was never anticipating a 4-hour delay, but I don’t know who would. This resulted in an incredible amount of stress on the caterer causing his performance to suffer. Prior to our wedding day, we had detailed conversations with representatives of the Majestic about the air conditioning and elevator access to the second floor of the venue. One of the main reasons I booked the venue was because they had an elevator that would allow disabled family (i.e. our grandmothers) and friends to access the upstairs area during cocktails. The Majestic event coordinator who was there the evening of the wedding was unprofessional and made it extremely difficult to use the elevator as he would not share the key with my wedding planner and he was difficult to locate. As a result, my grandmother and other guests never made it upstairs to the cocktails. Regarding the air conditioning, we were told that the venue had functioning stand-alone units as well as central air conditioning. I was informed at least three weeks after the wedding that a representative of the Majestic knew prior to our guests arriving the day of the wedding that the air conditioning units were broken and they could not figure out how to fix them. My wedding planner nor my husband or myself were informed of this. The venue was insanely warm and guests left early because of this. Guests were wiping sweat from their foreheads all evening, I had sweat dripping down the back of my wedding dress during the ceremony, our friend who was pregnant was being brought ice packs for fear of overheating and my grandmother threw up at the dinner table. I should mention that it was unseasonably hot that day, but there was failure to make any attempt to remedy the air conditioning issue. The venue could have brought in fans or informed us and we would have done so. There is also an electricity issue in the building and we know this because the catering crew had to plate in the dark. Need I go on? The catering crew was struggling with the heat in the kitchen, which was even worse and the staff had to keep stepping outside for fresh air so they didn’t pass out. We also paid for ice as part of the contract and because of the heat the ice was melting faster than it should, so our wedding planner had to send someone to buy more ice. The issues are attributed to the venue and resulted in our vendors not being able to perform to their best ability. To top it off, somehow none of the personal items left at the venue by our vendors could be located. You might have done a walk-thru and think it is all fine, as I did. Believe me, I did many walk-thrus with and without my wedding planner during the many months of planning. I don't know how else to say it, so do yourself a favor, don’t book this venue. If you are planning an incredible day, then the Majestic is unlikely to provide an incredible experience.

A very beautiful and unique venue for blushing brides, or corporate receptions. Added bonus, the event staff is extremely friendly and helpful.

We visited and researched countless places for our wedding reception (October 2017), but none hit the mark on what we wanted, until we found The Majestic, Downtown.
Talk about finding a hidden gem! You would never think it by just looking at the outside. I guess it’s true what they say, never judge a book by its cover. The venue itself is stunning and as my wife says, “has good bones” which allowed us to customize things how we exactly wanted it. Very spacious to fit our 200+ guest count comfortably, without feeling like we were swimming. Multiple parking lots around the venue, so guests didn’t have an issue. They offer different levels of in-house catering and bar packages or they allow you to buy-out the caterer and/or bar.
We used the in-house caterer and bought out the bar. We had a tasting with the caterer prior to pulling any triggers to make sure we liked the food they were offering. The food was great! We dealt with Jerry, who was very accommodating and allowed us to fine tune/customize the menu to our liking. The bar-buyout meant that we had to provide everything: alcohol, mixers, sodas, water, cups, bartenders, garnishes, straws, ice (venue has an ice machine you can rent) etc. We knew this, so it wasn’t a surprise.
The Events Director, Ashton, was extremely nice and helpful throughout the whole process. She had excellent communication and responds to text/phone calls in a timely manner. She is super flexible and allowed us to visit the venue as many times as we needed to discuss layout/details, meet with venders etc.
Overall, an AMAZING experience at The Majestic. Would recommend to anyone who wants something a little different than your standard wedding.

Amazing space. Perfect venue