DPL Flats

I have been looking for an apartment downtown for over a month now. Jennifer at the leasing office has been an absolute treasure to work with. Yes, the office is very busy during the day but Jennifer went above and beyond to assist me while also assisting residents with what they needed. Jennifer was able to show me the building and I completely fell in love. My experience so far with DP&L has been unlike anything else downtown. Thank you Jennifer!

poor maintenance, management, and false promises

several requested repairs made at the beginning of my lease have yet to be fixed. dish washing machine and refrigerator are both in poor condition - freezer causes leaks onto floor.

was told that 'bluetooth sound system would be added to workout room' and i'm sure there is no intention on doing this

shop around downtown before signing here... not worth it. beware.
the art-deco tower is very loud because of trash pickup and restaurant activity

Management knowingly leases units with flooding problems and plumbing leaks then makes false promises of major repairs/renovations to property. I was forced to contact Dallas Code Enforcement and my loft was declared uninhabitable aka condemned. Added bonus - my next door neighbor, a home based arms dealer and his live-in girlfriend, a sociopathic dominatrix for hire aka HOOKER, were constantly having kinky sex and/or violent fights. Worst experience ever.

****editing to add that the day after I wrote my review 20 cars were broken into into the parking garage. I saw about 10 walking through myself. Smashed windows, everything.
Also forgot to note there are constantly leaks- they literally keep buckets in the common areas to catch water.

Going to save you the trouble and my personal opinions and just tell you the facts in hope that you will reconsider living here.

What you will be told: When you take a tour and they tell you the gym is being renovated soon
The Truth: They have been telling people that for years (at least 2.5 since I toured) yet no attempt has been made.

What you will be told: They have an online payment platform
The Truth: It's difficult to use when it decides to work. I have heard it only takes certain card types and the service fee is 10%.

What you will be told: The price is reasonable
The Truth: It's true leasing prices are reasonable but it comes at a cost. My utilities are 2x as much as they were for my previous apartment twice the size I have now and YOU HAVE TO PAY ELECTRICITY FOR THE COST OF THE SHARED COMMON AREAS. I have never heard of this practice nor has anyone else I've spoken to. It's bizarre.

What you will be told: There is a dog park
The truth: There is a smelly disgusting patch near the side doors. Check it out. Several tenants dogs have gotten Giardia.

What you will be told: It's secure
The truth: Although they do their best, cars get broken into all the time and their is in air bnb in the building owned by the building which invites strangers in. Oh and they have weddings and events on the second floor all the time. People who are at these events have full access to the first 2 floors and the parking garage plus the doors are totally unlocked during these events.

What you will be told: Package pickups are easy
The truth: This is one I have mixed feelings about. I believe the staff truly does their best here but they're busy and sometimes you don't get notifications packages are delivered until 24 hours or so later but you can always go in and ask.

Other than that. The location and maintenance staff is awesome. The majority of the office staff is great, try to speak to the leasing consultants instead of the manager if you can- he's not as helpful. Neighbors are very friendly and welcoming and they are very dog friendly. Beware of the construction and do a complete walk around the building to see what you're dealing with.

Oh and the elevators are broken kind of a lot.

IF YOU DO CHOOSE TO LIVE HERE:
(I warned you)
Keep receipts and document everything. The office can be horrifically unorganized. Go into the office if you'd like anything done. Do not depend on email. Do not keep anything of value in your car. Get used to not being notified if someone is going to enter your apartment that day (the lease dictates they can tell you after the fact). Be mindful if you're going to take your dogs to that dog park.

Do not live here if you can live anywhere else I would recommend it. The turnover in the office is insane. Nobody knows what they are doing. They can't communicate they never answer their phones and rarely answer emails. There is a roach infestation and rats dying in the air vents. Electrical bills are ridiculous. They can't keep track of who paid for what and when. Apartments are constantly leaking. They charge for electric in the common areas so you're paying two bills. Parking garage gates break all the time. I'm so glad I'm done with this place.