The Watergate Hotel

If you're looking for luxury, keep looking. It may be due, in part, to the pandemic but they are over-priced, understaffed, and most certainly underwhelming for the price. The room looked nothing like what we thought we were paying for from the photos on the website. Our waterfront view? Sure - if you crane your neck around the divider on the balcony to see it. The beautiful outdoor pool is only for residents who live there. Guests at the hotel have no access. I wouldn't mind paying so much if it was truly as advertised, but we could have gotten better quality at the Holiday Inn for less. Very disappointing.

We were welcomed to the hotel by Alex who was wonderful. He was very kind and caring and hooked us up with a great view. Teddy at valet was also very sweet and helpful. I will definitely be staying at the watergate again and again. Thanks !

I've never stayed at a hotel that was as unhelpful as this. We didn't get the extra pillows we asked for before checking in (for my bad back, ) no one offered to help with luggage (we needed help,) staff was curt and just on the verge of being rude. I didn't appreciate having to wait 5-10 minutes for the valet to finish his personal phone call before asking if we needed our car.
The room was cramped and lackluster. The veneers chipped, the linens snagged and worn, the water is tepid and the plumbing literally came out of the wall when I was trying to enjoy my cold bath.
Everything looks so NICE until you get close and realize it's about 20 years overdue for an upgrade.
Next time I make a trip to DC I will NOT be staying here

This is more than an experience, if you are a history buff, this is a must. They have one of the most powerful hotel rooms in the world. The room, the design and the view are magnificent. The Spa, pool, jacuzzi hot tub, sauna and overall amenities are fabulous. However the customer service it’s not as you would expect, especially the valet is very aggressive. I’ll give you a tip: There’s plenty of parking spots available in overnight & Sundays is free .

Staying at the hotel for 10 days. Second day I called front desk to ask for extra towels and coffee. Got no answer. Called housekeeping, same thing. Every department I called had no answer.

Then I went to the front desk and filed an official complaint for the lack of service for $350 a night and asked for them to bring up towels and coffee while we were at a friend's place. When we got back...no towels and. O coffee.

Then I called front desk and complained again, asking for towels and coffee. The representative really did not seem to care about the issue. His tone was similar to one of an employee who really does not care about the organization.

So after a whole day of perpetually asking for towels and coffee, I was not given any towels or coffee.

10 days, $350 a night. $3500.....and I can't get a FREAKING TOWEL.

As an ex General manager of hotels, I am extremely disappointed and appalled at the level of service.

I WILL NEVER STAY HERE AGAIN AND AM SEARCHING FOR A NEW HOTEL TO SWITCH TO.