The Watergate Hotel

I booked the superior king room. Room was fantastic, check in at 3 checkout 12 which was nice. There's a bar called "Top of the Gate" on the roof level of the hotel excellent pizza and wine.

This is one of my favorite places to chill, do the spa, dinner and have an overall grown & sexy night on the town! Love the upgrades and the valvet parking because its normally no street parking. This last visit was my birthday and we had dinner in an igloo🍸

The food was delicious. I loved the breakfast buffet at King Bird. I also ordered fresh fruit and a cheese platter to my room which I enjoyed! My room had a patio with a view of the Potomac River!! I think they may have been having some problems with sewage back ups. When I checked in, the toilet bowl in my room was closed. I opened it and it smelled like someone had just had a bowel movement. It smelled that way during my entire stay. When I came back to my room on day 2 of my stay, housekeeping had cleaned my room and once again they put the lid down on my toilet bowl. I opened it up and there were feces particles in the bottom of the bowl that I did not leave there. My bathroom smelled like fresh bowel movement for 3 days in a row. Overall, I loved the hotel but the sewage problem was terrible.

Loved the room it was clean, modern, and spacious. Top notch staff they are very pleasant and made sure my stay was relaxing. Pool and hot tub made me want to stay another day. Highly recommend this hotel I will definitely be returning.

This review is for the customer service from management, not so much the actual hotel. And before I start, no employee was ever rude, just not accommodating. I have a group of friends and family members who are flying in from all over the US to celebrate a birthday in late March. In early January we made an online reservation for the winter igloos offered at the watergate. It is now late February and the hotel emails us to tell us they can not accommodate our reservation because the igloo season ends March 1st. Okay that’s understandable that you have a “season” but what I’m upset about is that you allowed us to make the reservation for a time of year that you don’t have the igloos open. Why wouldn’t you have that blacked out on your website? Then it takes them nearly a month to notify us letting us know that we can not reserve. Since we made the reservation we have called several times to ask about add on services like bottle service or drink packages, as well as cutting our birthday cake, we have also called to add another person to our reservation. Each time we called they have always asked for our name and date of reservation, and no one has ever said anything about the date in question. After receiving their email declining us our reservation we spent the next two days trying to negotiate but with no luck. This is bad for business. We have never visited this establishment before and because of the way this situation was handled I’m sure we probably never will.