Timbuk2 Factory Store

The staff is super friendly, helpful, and knowledgeable (shout out Berto). They do on-site bag repairs and will even mail it back to you, which is perfect because I was visiting from out of town and needed to fix a small tear. There was also a specific bag I wanted but they ran out of the color I preferred. Berto called the Hayes Valley store and was able to put it on hold for me over there. The Mission location has some fantastic deals that you can only get there though.

The shop itself is just a big space with bags hanging on the wall. There was quite a few bags on sale inside also. The customer service and the ability to customize so many different bags here really sold the shop though. Being able to look and feel the material before buying is a great part of buying a custom bag. I would recommend stopping by if you're looking for a local bag.

Stumbled upon this spot while taking the stroller for a spin. Got to see all the new bags which was cool. Didn't know you could customize your bag. If you want to do that it's all worth the visit to see all the bags in person and all the cool fabric you can choose from.

I was bored and saw they offered free tours every first Friday. Carlos was our tour guide and he went over the history and showed us around the place. Everything is around here: offices, bag makers, repairs. It's pretty pricey but I hear it's good.

Top tier bags and soft goods. You’d be hard pressed to find better crafted. My messenger bag is 10+ years old and still in excellent shape. The liner started to deteriorate so I brought it in for warranty work, they replaced it no charge! All the staff I interacted with were great.