Customer Reviews

State of the art building. Super clean. Highly recommend

Very nice and clean, friendly staff, and accommodating amenities! Would recommend this hotel to anyone! The only issue we had is no pool towels and had to pay $10 extra for a microwave. Overall we had a wonderful night!

This is my first time in Dallas and this was a huge disappointment. Although the hotel is near many points of interest, the neighborhood isn’t nice. I was hopeful that the hotel would be nice, but it’s so old and rundown. The staff is not helpful or friendly. The worst part is it’s dirty! Our linens and towels were stained. We requested fresh towels and were told we could not be helped because housekeeping was gone for the day. Unless you want a motel experience, skip this place.

It's been a great stay.. Friendly and helpful staff.. And thankful for my job housing me here..

Of all the hotel/motels in the DFW I have stayed at, this is by far my absolute favorite! The rooms are payed out perfectly for convenience and privacy if necessary. I was denied my deposit back however on account of a missing towel. But I still am giving this place a my rating of 5 stars

Room service and the front desk DO NOT ANSWER the phone. We had to call the 1-800 number just to talk to the front desk. We had to go to the front desk to ask for our room to be cleaned...3.5 hours later room still not clean! Nice looking place. Rooms are comfy but this front desk service is ridiculous

From out of town and stayed for 1 week. The hotel looks nice when you 1st walk in. The room was ok a little dated but it worked well for us. The best part was the kitchen team, they were super nice even when I saw many guests get aggressive with them many MASKLESS. My issue is with pricing. I booked the room for one rate and was told about a deposit. Cool. I was charged, I believe, less while I should be happy it was just the inconsistency that worried me and I kept watching my bank account to make sure it didn’t increase. Also, not sure what the COVID guidelines are in Texas but people didn’t wear masks and were packed like sardines in the conference room on multiple occasions. I came for a football event with my son and was unable to attend the 3 gathering due to this. The elevators have signs that limit them to 2 people or 1 family. Mind you they have 3 elevators and steps yet NO ONE followed this. I let plenty board before me for my safety and resorted to steps often. Common areas also require masks and no one wears them and no one says anything. I was made to look like the “a**hole” for actually following the rules. I would recommend they use stickers showing people where 6ft apart is and if they don’t follow they should be removed. Period. This behavior puts everyone at risk including the staff and guests.

Very clean, quiet, and friendly staff. First time staying at any Sonesta hotel. The suite was spacious and had nice amenities. We really enjoyed our stay. Would definitely consider returning.

Awesome stay! My 1st night I haven't even slept yet🤣! I called to see if I could check in early and Ms. Gloria said just come on in. #Thankful. I decided I want to stay in and eat. I got to bar and Jimmy was there. He was very nice and helpful. I purchased bar bites (egg rolls) but they didn't make pic 😋. I can't remember the guy who worked in kitchen but the egg rolls were made with love. I wasn't even plan on getting a room but God knows best. The three of us had a awesome conversation. #Grateful. Keep doing what you're doing. The room was nice. I will definitely be back. Thank you again

Stayed for 2 nights. Our rooms were fairly clean. Sheets were clean. Bathroom was acceptable. A stain or two in un-obvious places. We reserved an executive suite. Plenty of room. Above average for your typical chain hotel. Concierge was pleasant and accomodating. No problems with other guests. Rooms are reasonably priced. What made my stay wonderful was the customer service. I had accidentally left my laptop charger behind.

I contacted housekeeping and left a voicemail. They returned my call the next day and were very prompt to locate it. After e-mailing them shipping labels, Ms. Aguirre packaged it and mailed it promptly. I was thoroughly impressed with how friendly and expedient she was regarding lost and found items.