Upper Atrium

The hotel, amenities, insides bar, rooms, etc are all wonderful. The pool is split indoor and outdoor so kids can swim in any condition. The hot tub is perfect! Customer service was a 4 star, just seemed really uninvolved when I called to ask if room service found an item of ours. Other than that great hotel.

Recently stayed here. The hotel was nice upon arrival. The front staff was helpful and friendly. But our room wasn’t that clean. We had stains on the sheets. Found mouse droppings and holes in the fold out couch sheets. Along with a large red/orange stain covering 1/4 the fold out sofa mattress. They offered to switch rooms but we already had all our stuff in the room and decided to just get new sheets. The house keeping came up quickly with new sheets but then said she wouldn’t take the old ones and to just leave them until we leave the next day. The breakfast buffet was no better than free ones at cheaper hotels so I’m unsure why it cost extra. Oddly enough our strangest experience was with a random box of old donuts with a single donut, outside our door. We informed the front desk about it. They came up with security to check it out. Then left it. It was still there the next morning when we checked out. Wouldn’t stay here again.

Beautiful open atrium interior, nice and interesting artwork - the huge Willie Nelson face is greatness just like the man and stands apart from the rest. Open atrium houses lobby, restaurant, bar and lounge areas...all open to the 10 story light filtering roof. Exercise facilities, 2 rooms, are adequate and better than most. Pool is swim inside to out and is heated....as is the hot tub outside. Suites are nicely appointed, small but not cramped bathrooms. Fridges, No microwaves - use the one at the front desk "oops I forgot" store. Breakfast, not included, is expensive although good and done the elegant hotel way with shiny chafing dishes and white cloths in abundance. Staff is mostly efficient and cordial. They even sent security with coffee supplies at 4am since we missed the maid. He was funny explaining what all he brought and what he couldn't bring....he did great because he even brought fresh cream and milk.

Pretty neat hotel. Conveniently located. The rooms could use some updating. Stayed here for a work event, and was pleased overall. Would stay again.

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Great location in north Dallas to have business meetings. Their conference rooms are a perfect size for any type meeting, small to large. The rooms were newly remodeled and comfortable. Good breakfast too.