Firstly, we called ahead of time both a week before and a bit before our arrival time to ensure we could do an early check-in. When we called half an hour before our arrival time, the receptionist told us a room would be available for early check in by the time we got there. When we arrived, we were told by the manager that, "You can check in early, but a room isn't available until 3pm." That is the regular check in time for this hotel. We told them we understand, and came back later. We were then told that the room we prebooked, a king suite, was not available and we would have to have a room with two "queens". These queens are barely full sized mattresses, and the fact that they gave away our room was extremely upsetting. Even still, we said we understood and went on to our room. While I was checking my bank account, I saw they charged me $100 after I had already paid for the room. When asked why they had charged us this, they informed us that it is an "incidental charge". No one told us this at check in, which would have been no issue in that case. This entire stay so far has been deeply disappointing, from our room being given away to charging my card without even informing me, and we have only been checked in for a couple of hours. It's a nice hotel, but absolutely not worth all the headaches, so I would not recommend this hotel.

Spent Labor Day Weekend at this location and the service was great. The rooms are spacious and worth the price. Booked for a Queen Bed room and the suite came with a small living room with sofa, chairs and a desk. The view of city was amazing and we would definitely visit again.

Great customer service. One of the better hotels in Dallas. Booked online and check in under 5 minutes. Food was brought up and in presentable clean plates. The room was large and had plenty of closet space and lighting.

My husband and I stayed here for our honeymoon and it was pretty nice. customer service was fantastic but the beds just seemed to absorb heat. we ended up just ordering delivery because their food was just so expensive and breakfast was not included unless you paid an extra $14 a day per person. the room was really nice. it had a living room with a fold out couch which could be convenient for traveling families. the rooms here are really undersold for how nice they are. the rooms were very clean. I've been to nicer hotels and they weren't even as clean. seriously spotless! I was very pleased with my stay. I would definitely come back. I'll just bring a fan 😂😂

This hotel is beautiful. The staff were ver professional and nice. The room was clean and spacious. The only issue I had was that it was a bit noisy and the garbage cans were overflowing with garbage in the front of the hotel that needed attention. Other then that it was a good experience.